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Noul

The yes/no primitive: one probability from 0 to 1, where the value is the answer and no separate confidence is needed. True and false criteria pin down subtle boundaries.
Format
Docs
Reading time
2 min
Published by
TypeSafe AI
Last verified
Sep 2026

Highlights

  • Recorded escalation answers ranged from 0.02 for a resolved complaint to 0.99 for a demand to talk to a person.
  • Optional criteria.true and criteria.false descriptions resolve boundary cases.
  • Threshold in code: 0.5 when either error is equally easy to act on, higher when a false yes is expensive.
  • Ask one question per Noul; middle values are a natural hand-off to a person.

Quickstart

python
wants_human = response.answers["is_human_escalation"].noul > 0.9

if wants_human:
    route_to_agent(ticket)
else:
    route_to_bot(ticket)

Watch out

A Noul value is the probability of yes, not a degree scale, so it does not measure how much or how strongly.

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