JevTicktRouter

Watch out

Noul answers deliberately carry no confidence, because the API returns only a probability for them, and the UI shows not reported rather than inventing a number, which matters if you are comparing fields in the same response. The 0.75 confidence rule means a ticket can be routed to a human even when the model was only mildly unsure, and the security and critical override forces human review regardless of what the model proposed. TypeSafe ships Python and JavaScript SDKs but no .NET SDK, so IJevClient is a hand-written wrapper over the documented HTTP contract through IHttpClientFactory with exponential-backoff retries for 429 and 529, which is what makes live and mock swappable in tests. Mock mode returns deterministic sample answers and the dashboard's three demo tickets are all fictional, so nothing in that path reflects real model behaviour. A defence-in-depth pattern mask scrubs long digit runs, emails, bearer tokens and password-style assignments even from tickets the model did not flag, which can alter text the model never saw. Sensitive-data redaction applies to structured logs and the response. The README argues local inference is the intended production architecture for restricted organisational data, since tickets contain staff names, internal system names, customer references and sometimes a pasted credential. Copy reviewed against the repository README on 2026-10-04, not from running it.