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FDE Ticket Escalator

A LangGraph agent for the Forward Deployed Engineer role that classifies incoming support tickets with a Jev decision node, auto-closes basic issues to Tier 1 and sends technical ones to an LLM summarizer. The README notes Jev is mocked by a standard LLM in this demo.
Stars
1
Language
Python
Reading time
2 min
Published by
Community
Author
devanshudhoble
Last verified
Oct 2026

Highlights

  • LangGraph state machine with a Jev decision node that classifies tickets as FDE Required or Basic Issue.
  • Basic issues are auto-closed to Tier 1; technical ones go to a System Two LLM that extracts endpoint and error code.
  • The README states Jev is simulated by a standard LLM in this demo, so no real Jev latency is measured.
  • Run: pip install -r requirements.txt, set GOOGLE_API_KEY, python app.py.
  • 1 star, no license declared, created 2026-10-07 as a demonstration agent.

Quickstart

bash
pip install -r requirements.txt
python app.py

Watch out

README and GitHub metadata reviewed 2026-10-17; the digest truncates the architecture diagram, and the README states plainly that Jev's high-speed decision capabilities are mocked with a standard LLM call in this demo, so no real Jev performance is measured.

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