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DataCamp: a typed ticket router

Tom Farnschläder's 24 September 2026 tutorial builds a support-ticket router with the Python SDK, using Choice, Score, and Noul in one call.

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Article
Published by
Community
Author
Tom Farnschläder
Last verified
Oct 2026

Highlights

  • Published 24 September 2026. He says he had preview access, then TypeSafe opened signups.
  • The worked example is one support ticket, judged with Choice, Score, and Noul in a single call.
  • He splits the result into three paths: automate, hand to a human, or fall through, based on confidence.
  • He says questions in one call run in parallel, so six questions are still one request.

Watch out

The 70 to 500 ms, $0.042 per million tokens, and about 68% figures are TypeSafe's. DataCamp's separate explainer is the eval write-up. This page is the router tutorial.

Questions about this entry

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